A new service portal using secure internet links with the latest software reverse proxy technology is offered as standard by A. Monforts Textilmaschinen for all new models equipped with the Qualitex 540 and 750 PLC control system; replacing the existing telephone modem service package

Offering a real two way conversation through secure firewalls by the operator and the Monforts engineer is made possible with the installation of a web cam option and headphones included in the package. This allows the operator to go to the part of the machine experiencing the problem allowing on-site diagnosis and dialogue.

Incorporating direct access to Monforts on-line internet system offers the advantage of same time zones for the Service Manager providing a faster response time. The new system offers a two-way conversation, a ‘voice over I.P.’ system speeding up test run setting up times and even installation times.

New software updates can be easily downloaded. The package also includes all manuals and spare parts ordering directly from the keyboard. The new service portal offers an even more advanced replacement of the older telephone modem package and, following the machines warranty period, will be offered as a service contract.