Karl Mayer, the leading warp knitting machinery manufacturer, has developed its Webshop Spare Parts system to enable spare parts to be ordered easily. This B2B platform makes wearing parts and standard spare parts available for warp knitting machines and warping machines for warp knitting at the click of a mouse.

The new system was introduced together with the company’s state-of-the-art machine technology at ITMA 2015. It is designed to change the nature of the customer relations, allowing them to communicate with the manufacturer via smartphone, tablet or computer.

Direct order or enquiry

Roughly 1,500 items are available using this rapid access method. Enquiries about other spare parts can be sent easily to Karl Mayer’s Webshop. A quick look at the electronic spares catalogue – which is available for machines built from 2006 onwards – makes it much easier to identify the spare parts needed, the manufacturer reports.

This interactive platform displays the spare parts in the different levels of a machine. They can then be ordered directly or else an enquiry can be sent. Repeat orders can also be dealt with easily using the efficient document management system. Intuitive menu navigation and the logical layout are designed to make working with this B2B platform easy and extremely efficient.

Successful premiere

This purchasing system generated a great deal of interest at ITMA 2015 and is already becoming established on the market, the company reports. “A large number of people registered to use the system following the successful premiere in Milan, and we also sent out a newsletter. We are very pleased with the feedback we have received during the introductory phase,” explained Marion Högg, the Sales Manager.

The first spare part from the Webshop was delivered to a manufacturer in Germany at the beginning of December 2015.

Development process

As well as marketing this system, Karl Mayer’s Webshop team is involved with further developing the conceptual design and technical applications of this ordering platform. The most recent work has focused on the topic of expansion. An important aspect of the planned expansion is to extend the product range to include Karl Mayer’s other Business Units in future. More locations will also be linked into the Webshop Spare Parts system, making this online system available to more customers.

The further development work will also focus on functionality and ease of use. For example, it will be extended to include illustrations of the spare parts available. “Behind our Webshop Spare Parts system, there is a vibrant, dynamic concept, which we are constantly adapting and developing to meet the needs of our customers,” said Stelios Tzavelas, the Webshop Administrator.

www.karlmayer.com