Groz-Beckert says it has set a new benchmark in customer service by setting up Sewing Expertise Centres world-wide for fast answers to application problems, making at the same time a closer connection to its customers.

Groz Beckert's Sewing Expertise Centres offer extensive knowledge in all areas of the sewing industry, from clothing to cars and other technical textiles.

The aim is that experts in application technology develop solutions to specific problems and provide support in accordance with globally uniform standards for:

• Correct needle selection
•  Process optimisation
•  Quality assurance
• Fault analysis
• Employee training
• Alternative joining processes

In order to meet all specific customer needs, Groz-Beckert offers service packages with varying degrees of analysis and evaluation details:

• Basic service
• Extended service
• Customer-specific service

Basic Service

The "Basic service" includes:

• Problem analysis
• Basic analysis
• Analysis report with needle recommendations

Extended Service

The "Extended service" includes:

• Problem analysis
• Detailed photographic documentation
• Statistically proven and documented test results
• Analysis report with recommendations for solving the problem

Customer-Specific Service

The "Customer-specific service" includes:

• Problem analysis
• The range of testing and method is agreed individually with the customer
• Detailed photographic documentation
• Statistically proven and documented test results
•  Analysis report with recommendations for solving the problem

Groz-Beckert sets standards

Groz Beckert aims to provide advice in close proximity to its customers thanks to its new service and development concept. All Groz-Beckert Service Centres at the company headquarters in Albstadt, Germany and in India, Singapore and Sri Lanka, are equipped with an extensive range of machines.

"Good networking and communication between the Service Centres provide the perfect basis for further development of our products. Our continuous staff training system means that the quality of our advisory service is maintained at a high standard. Connection with our TEZ Technology and Development Centre in Albstadt creates high synergies for all R&D fields of textile and fabric production. The world of textiles profits from the new Groz-Beckert Service and Development concept," the company says.

The new Technology and Development Centre (TEZ) is in Albstadt, at the Groz-Beckert Group headquarters. Its modern buildings provide a generous platform for new developments.

"The future of the textiles industry has been situated in a unique environment covering more than 25,000 square metres. With its Expertise Centres, the TEZ integrates numerous machines and systems for textile manufacturing in a production-like situation. This is complemented with modern laboratory, testing and analysis equipment," Groz Beckert says.