Lenzing, a leading manufacturer of man-made cellulosic fibres, has announced the opening of its new customer service centre in Hong Kong last week. The new centre is strengthening Lenzing’s customer service in North Asia and will be one of the biggest centres amongst the other 10 existing customer service sites, according to the company.

The official opening celebration will be held by Lenzing Chief Commercial Officer Robert van de Kerkhoff and the Technical Customer Service Director Albert Leitner.

“The technical team is committed to service. With their special know-how they create value for our customers, which enable our customers to offer best in class products out of our fibres TENCEL and Lenzing Modal to global consumers,” commented Robert van de Kerkhoff.

Global service with expertise

Lenzing is known for its customer service for textile and nonwovens. A network team of nearly 100 Lenzing technicians offer customers a worldwide service in processing Lenzing fibres, the company reports.

The manufacturer with its experts also provides special processing know-how in spinning, knitting, weaving and finishing to its global customer base in all stages of the textile and nonwovens industry. With the opening of the Hong Kong lab, Lenzing is strengthening the North Asia region.

State-of-the-art equipment

“In Hong Kong we invested in the best equipment available on the market”, explained Albert Leitner, Technical Customer Service Director.

“Hong Kong is the ideal place for this centre to serve our Asian customers efficiently,” said Leitner. Main tasks of the new Lenzing customer service centre are technical consulting, training and education through workshops and in-house trainings, product and process development, quality management and fabric certification for the fibre brand license programme of Lenzing.

www.lenzing.com